Shipping policy

Shipping Policy

Thank you for shopping with us! Please read our shipping policy below for details on how we process and deliver your orders.

Order Processing Time

All orders are processed within 1 business day after payment confirmation. Orders are not shipped or delivered on public holidays.

Delivery Time

We currently ship within the United Arab Emirates (UAE) only. Once your order has been dispatched, delivery typically takes 2 to 3 business days, depending on your location within the UAE.

Please note that delivery timeframes are estimates and may occasionally vary due to courier delays, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email/SMS with a tracking number so you can monitor your delivery status.

Shipping Confirmation

You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s).

Delays

In case of an unexpected delay in the delivery of your order, our customer support team will notify you and provide an updated delivery estimate.

Damaged or Missing Items

If your order arrives damaged or items are missing, please contact us within 48 hours of delivery at [your support email], along with your order number and photos of the damaged item(s), so we can resolve the issue promptly.

Wrong Address

Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your address, please contact us as soon as possible after placing your order.